Refund policy

At Gay Leather Goods, we want you to shop with confidence. If something is not right with your order, we are here to help with a simple and transparent return and refund process.

Return Eligibility

We accept returns for both:

• Defective products
• Non-defective products

We also accept exchanges for eligible items.

Return Window

Customers may request a return within 30 days of the delivery date shown on the tracking information.

Product Condition

To qualify for a return or exchange, products must be:

• New and unused
• In original packaging
• With all tags and accessories included
• Free from customer-caused damage

Used, worn, or damaged items may not qualify for a refund or exchange.

Return Method

Return Method: By Mail

Please contact us before sending any item back so we can provide proper return instructions.

Return Shipping Responsibility

• Return Label Cost: Customer Responsibility
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Restocking Fee

We do not charge any restocking fees for returned items.

How to Start a Return

To begin a return or exchange request, please email us at help@gayleathergoods.com with:

• Your order number
• Product name
• Reason for return
• Photos of the item if defective or damaged

Our support team will review your request and provide return instructions.

Refund Processing Time

Once your returned item is received and inspected, approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or replacement product, please contact us within the 30-day return period. Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Final sale or clearance items
• Used or damaged items caused by customer misuse
• Returns requested after the 30-day return window

Currency

All prices, refunds, and transactions on this policy are processed in USD (United States Dollars).