Shipping policy

We know that once you place an order, you want it to arrive quickly and without any surprises. Below is a full breakdown of how our shipping process works from the moment you check out to the moment your package arrives at your door.

Order Processing Time

After you complete your purchase, our team begins preparing your order within 1 to 3 business days. Business days are Monday through Friday. Orders placed on weekends or federal holidays will begin processing the following business day.

During this window, we verify your payment, pick and pack your items, inspect them for quality, and hand them off to the carrier.

You will receive:

  • An order confirmation email immediately after purchase
  • A second email with your tracking number once your order has been shipped

If your processing is taking longer than 3 business days, please contact us. While delays are uncommon, we will always do our best to keep you informed.

Standard Delivery USA

Shipping Method: Standard Delivery USA
Estimated Delivery Time: 5 to 8 Business Days
Flat Rate Shipping Fee: $10.00

Once your order leaves our facility and is with the carrier, delivery generally takes between 5 and 8 business days. This means your total estimated wait time from order placement to delivery is usually between 6 and 11 business days.

Delivery timelines are estimates provided by the carrier and are not guaranteed. Delays may occasionally occur due to weather conditions, carrier issues, or high shipping volumes.

If your tracking information shows no movement for more than 3 business days after shipment, please contact us and we will investigate the issue on your behalf.

Shipping Costs

We offer a simple and transparent shipping structure:

  • Flat Rate Shipping: $10.00 per order
  • No hidden handling fees or additional charges after checkout

The amount shown at checkout is exactly what you will pay.

Carriers We Use

We ship orders through trusted carriers including:

  • USPS
  • UPS
  • FedEx

The carrier used depends on your location and package size. Your shipping confirmation email will include tracking information so you can monitor your shipment in real time.

Shipping Address Accuracy

Please double-check your shipping address before placing your order. We ship to the exact address entered at checkout and cannot reroute packages once they have been dispatched.

If you notice an address error, contact us immediately at help@gayleathergoods.com and we will do our best to update it before shipment.

Gay Leather Goods is not responsible for packages lost or undeliverable due to incorrect shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the expected delivery timeframe and your tracking shows no recent updates, please contact us.

We will work directly with the shipping carrier to investigate the issue. If a package is officially confirmed as lost, we will offer either:

  • A replacement shipment, or
  • A full refund based on your preference

Your satisfaction matters to us, and we will do our best to resolve shipping issues fairly and quickly.